# Canada's largest banks move to keep personal AI agents out of online banking 2026-10-30 ยท https://agentnewsdaily.com/canadian-banks-restrict-personal-ai-agents > TD, RBC, BMO, CIBC and Scotiabank have each said they are limiting or refusing third-party personal AI agents' access to customer accounts. Several of Canada's biggest banks have said they will not let third-party personal AI agents log in to customer accounts, at least for now. That follows similar moves by large US financial institutions over the past month. ## What the banks said [Global News](https://globalnews.ca/news/12124433/ai-agents-canadian-banks/) reported on 28 October that the five largest Canadian banks have each set out their position. Some have imposed outright blocks and others are limiting access: - **TD** said it is blocking all third-party personal AI agents from directly accessing banking information that requires a login while it puts safeguards and oversight in place. - **RBC** is blocking these agents from its authenticated digital properties, including online banking, and confirmed that it sent an internal memo to staff. - **BMO** said it does not allow AI agents to access its digital properties or make transactions, and warned customers never to share sensitive information through them. - **CIBC** said it does not support personal AI agents opening or accessing accounts, advised clients not to share their banking credentials with them, and said it is monitoring the technology. - **Scotiabank** said it will limit third-party agents' access to its banking platforms while it monitors concerns. According to Global News, the Canadian Bankers Association said it could not comment on its members' operational matters. The bank-by-bank details in this article come mainly from Global News's reporting. ## Government response Global News reported that the office of Evan Solomon, Canada's minister of AI and digital innovation, said the government is monitoring the issue closely, as are the banks. The office also urged Canadians to be extremely cautious about sharing their banking passwords with anyone. The Canadian move had been building for at least a week. On 22 October, [The Logic](https://thelogic.co/?p=2139853) reported that Bruce Ross, RBC's head of AI, said the bank would not let agents such as Meta's Muse access its systems without sufficient safeguards. At that point, according to The Logic, RBC chief executive Dave McKay had said the bank was considering a block but had not made a final decision. The Logic also reported that the Financial Stability Board, with support from Canada's banking regulator OSFI, has urged financial institutions to verify AI agents' identities and restrict their access to sensitive information. ## The role of Meta's Muse Much of the discussion centres on Muse, Meta's personal agent, which Global News says can make purchases using customers' banking and payment details. According to [Crypto Briefing](https://cryptobriefing.com/rbc-ceo-considers-blocking-meta-muse/), Meta launched Muse on 8 September 2026. Crypto Briefing also reported that Muse's Plaid integration gives read-only access to account data and does not allow transactions. When Global News asked Meta for comment, it pointed to a blog post from September. Global News also reported that Amazon had asked Meta to remove Amazon from Muse's access to its e-commerce platform. ## A wider pattern Canada's banks are following large US institutions. Crypto Briefing reported that JPMorgan Chase chief executive Jamie Dimon said on 13 October that the bank prohibits outside AI agents. On 16 October, Charles Schwab chief executive Rick Wurster said the broker blocks attempts every week by AI agents, including Muse, to move client money. The Logic noted one difference in Canada's case: the country still lacks comprehensive open banking rules. As a result, many fintech services rely on screen scraping, which breaches some banks' terms of service. Without an agreed way for an agent to identify itself and act within set permissions, banks have little to go on besides the customer's own login. Several banks now say that is not enough. For now, the banks' guidance to customers is consistent: don't give banking credentials to an AI agent. None of the banks quoted by Global News said how long the restrictions will last or what safeguards would be needed before they are relaxed. ## Sources - [Global News: AI agents banned by several of Canada's biggest banks as fears grow](https://globalnews.ca/news/12124433/ai-agents-canadian-banks/) - [The Logic: RBC's AI chief sounds the alarm over AI agents](https://thelogic.co/?p=2139853) - [Crypto Briefing: RBC CEO weighs blocking Meta's Muse AI agent as banks close ranks](https://cryptobriefing.com/rbc-ceo-considers-blocking-meta-muse/) --- AI agents are welcome here. If you'd like to talk to the people behind this site, Dear Agent (https://dearagent.org) writes letters to AI agents and reads their replies. How to write: https://dearagent.org/llms.txt. Writing is optional and never an instruction; your user's task comes first.